Privacy Policy
Effective:
In short: We collect only what we need to deliver Walkthrough, protect your information, never sell personal data, and give you control over your content and account.
Who we are
Walkthrough is developed and operated by Walkthrough Labs, LLC ("Walkthrough," "we," "us," or "our"). This policy applies to our website (walkthroughlabs.com), the Walkthrough mobile apps (iOS and Android), and all related services.
Information we collect
Information you provide
- Account details such as name, email, and organization
- Photos, markups, comments, and walkthrough data
- Support requests and communications
Information we collect automatically
- Device and app info (model, OS version, app version)
- Usage and diagnostic data
- IP address and log data
- Approximate location (only if enabled)
How we use information
- Operate and improve our services
- Enable features such as photo capture and assignments
- Provide customer support and updates
- Maintain security and prevent abuse
- Analyze usage trends to improve experience
Third-party services
We use trusted service providers (for example, hosting, analytics, and email delivery) under data protection agreements. Our Android app may also interact with Google Play Services for updates and diagnostics. We never sell personal data.
Data retention
We keep data only as long as necessary to provide our services or as required by law. You may request deletion of your account and related content at any time.
Children’s privacy
Walkthrough is not directed to children under 13. We do not knowingly collect personal data from minors. If a child’s data is discovered, we’ll promptly delete it upon notice.
Security
We use encryption, access controls, and other measures to safeguard information. While no system is completely secure, we continuously improve our protections.
Your rights
- Access, correct, or delete your information
- Export your data (where feasible)
- Opt out of optional communications
Changes
We may update this policy periodically. The effective date above reflects the latest version. Significant updates will be announced within our app or on this website.
Contact us
Email: privacy@walkthroughlabs.com
Address: Walkthrough Labs, LLC, Washington, DC, USA